寻货中国,畅运尼泊尔

Rules that must be known before starting business at ShipNepal 会员须知

Dated:2022/11/14


Based on the values of ‘integrity, actions speak louder than words, innovating alongside customers’, ShipNepal helps you buy and ship what you love from China and get delivered to your doorstep.  We are committed to making your cross-border shopping effort-saving, money-saving and free from worries in order to bring you value and meaning from cross-border shopping.  On the other hand, it seems unreasonable and offensive for us to make some rules which are seemingly inconsistent with ShipNepal mission due to the policy restrictions and existing obstacles.  We set the following rules for the time being for your serious consideration before starting business at ShipNepal.

1.   On return of goods and exchange of goods

You can return/exchange the goods you ordered/sent before your goods being shipped out for Nepal when buying, forwarding or shipping at ShipNepal, but we don’t support any return/exchange of goods for the time being after your goods being shipped out of ShipNepal warehouse. The losses if any caused by inability to return/exchange the wrong goods should be resolved in other ways.

2.   On additional proceeds when and after buying

Any additional proceeds generated from ShipNepal buy4me belong to ShipNepal.cn and will be used for its own domestic freight compensation and buy4me service fee, which are free to users/customers. These additional proceeds include membership discount, shopping festival reward, cash coupon, shop celebration rebate, consumption rebate, bulk purchase discounts and the like. 

3.   On item weight and chargeable weight

The warehousing weight of items will be the larger one comparing the actual gross weight (including the outside package weight) and the volume weight (cm*cm*cm/6000).  When you apply for shipping, the chargeable weight will be the simple summation of the warehousing weight of items, although most of the outside packages of the items will be removed when we combine and consolidate your items, resulting in weight difference between the actual weight and our chargeable weight. The weight difference will not be taken as claim evidence (special cases excepted).  As a matter of fact, we will pack your goods thoughtfully and professionally according to item property, transport suitability and customs requirements, and the packing material and handling fees which are free to customers are roughly enough to atone for seemingly extra charges occurred due to non-deducted weight of already removed item packages.

4.   On insurance and refund

You can choose insurance or not insurance when applying for shipping. If you choose insurance, we will refund you the goods value you declared when you make a claim for item shortage, broken or missing, and refund you half international freight costs occurred.  If you don’t choose insurance, we will not refund you or just compensate some as cold comfort once item shortage, broken or missing occur.

5.   On time limit for claim

You should make claims and provide relative evidence within 3 days after receiving your goods when you find your items shortage, broken or missing. We won’t accept any claims beyond 3 days after receiving for the time being.

6.   On transit times and delay compensation

In no case should the extended transit times and delay be the evidence for claims or compensation. On the other hand, if the transit times is over two times of the expected transit times, we will refund you accordingly after you receive the goods.

Please take the rules above into your serious consideration. We will improve and better these rules unceasingly and let you know till further notice. 


基于“诚信、行胜于言、因客户而创新”的基本价值观,友谊桥集运为您提供专业的代购代运、跨境电商服务,让您在购买和转运中国商品时能够省心省力省钱,从而为您带来价值和意义,但在具体实践中,受客观条件的局限,我们一些看似不合理、有违友谊桥宗旨的做法,还希望得到您的理解和支持,在此也郑重说明:如果您接受不了友谊桥这些做法,请慎重考虑在友谊桥开展业务:

1.   关于退换货

在中国购买、转运的商品,在申请发货后,暂不支持退货、换货和退运,由此造成损失的,双方协商以其他方式解决; 

2.   关于代购过程中产生的额外收益

友谊桥代购时,因节庆、店庆、店铺返利、平台满减、会员积分折扣、专业服务等原因而获得的额外收益,属于友谊桥自身的业务收益,将用于补偿代购商品的国内运费以及用作代购服务费,暂不考虑返还用户; 

3.   关于入库重量与最终计费重量的核定

商品入库重量以实际收到的含外包装的商品毛重与其体积重相比之大者计算,尽管这些外包装在打包、合包时可能会被去掉,造成实际收到的商品重量可能比入库重量要轻;申请发货时,包裹计费重量以单个商品入库重量的简单累加作为计费重量,计费重量与实际重量的差额不作为补偿、赔偿依据(特殊情况除外);事实上,我们会根据商品性质以及报关、运输要求对每一单商品以及合包后的包裹进行专业化、体贴化处理,免费的包装物料费、操作费基本抵消了因商品入库时未去除商品外包装重量而产生的运费“收益”; 

4.   关于保险与赔付

用户在申请发货时,默认选择货物保险,也可以选择不保险,如未选择保险,当货物出现缺件、丢失、破损时,我们将根据理赔证据只做善意补偿或不补偿;选择保险后,将按货物申报金额全额赔付,同时赔偿50%的相应国际运费;

5.   关于理赔时限

客户在收到货物后,如发现有缺件、丢失、破损等情况,应及时提出理赔并提交相关证据,收到货3日后我们不受理赔偿;

6.   关于运输时效

运输时效延误不能作为赔偿依据,但是当运输时间超过所选渠道最长时效的2倍时,我们将酌情予以运费赔偿。

 

        以上六条,请您认真阅读,我们会适时修改、完善上述各项服务并及时公告。谢谢您的理解和支持,友谊桥祝(助)您早日成为与众不同的采购达人!